Hi Josh,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience with the USFS Patch hat. Your satisfaction and feedback are incredibly important to us.
To better assist you, could you please provide a photo of the hat showing the issues you've described? This will help us understand what went wrong and ensure we take the right steps to prevent this in the future.
Once we receive the photo, we'll be more than happy to arrange an exchange for you. We're committed to ensuring our products meet the high standards our customers expect.
Please send the picture to info@wearyourroots.com. If you have any other questions or concerns, don't hesitate to reach out.
Thank you for choosing Wear Your Roots Clothing, and we look forward to resolving this issue promptly.